Secure, temporary remote support -- connect with your technician in seconds for hands-on troubleshooting and guided assistance.
Click the button below to launch the remote support portal. Your technician should already be on the phone or have directed you here.
Start Remote Support SessionThis will open the Dualmon remote support portal in a new tab. Follow the on-screen instructions to download and run the temporary support client.
When you need hands-on technical support, our Remote Access tool lets your Optimized Working technician connect directly to your computer to diagnose issues, configure settings, install software, or walk you through a solution in real time. No permanent software installation required -- just a quick, secure connection that ends the moment your session is complete.
A simple, secure process from start to finish.
Click the button below to open the remote support portal. A small, lightweight application will download to your computer -- no installation or account creation required.
Once launched, you will receive a unique session code. Share this code with your technician over the phone or via email -- this is how they connect to your specific session.
Your technician will view your screen and work with you to resolve the issue. You can watch everything in real time and disconnect at any moment by closing the application.
All data transmitted during a session is encrypted end-to-end. No one else can intercept or view your screen.
Each session is one-time use. Once you close the application or the session ends, the connection is permanently severed. No persistent access is retained -- your technician cannot reconnect without a brand-new session initiated by you.
You can see everything the technician does on your screen in real time. Close the app at any point to instantly end the session -- no questions asked.
The support application does not install itself on your system. It runs as a lightweight, temporary process that leaves no background services or startup entries behind.
No. Sessions are completely temporary and non-persistent. Once the session ends -- whether you close the app, your technician disconnects, or the session times out -- the connection is gone permanently. A new session requires you to initiate a fresh connection from scratch.
No permanent software is installed. A small, temporary application runs during the session only. It does not add startup entries, background services, or scheduled tasks. Once closed, it leaves no footprint on your system.
Yes. The connection uses industry-standard encryption (TLS) to protect all data in transit. Your technician can only see and interact with what is on your screen -- they cannot access files or data you have not opened.
You can close the application at any time to immediately end the session. If you need to pause, simply let your technician know -- they will wait. You are always in control.
No. There is no account creation, login, or signup required on your end. You simply click the button, run the temporary client, and share the session code with your technician.